
2023 - 2024
π€ Design lead
Website
At Amazonβs fulfillment centers, managers were overwhelmed by scattered tools and noisy system-generated signals β making it hard to engage meaningfully with their teams.
While redesigning Engage, I simplified the landing and profile experience with a unified conversation framework, smarter filters, and cleaner insights β helping managers focus less on chasing data, and more on connecting with their people.
Outcome
CSAT
7.5% β¬οΈ (4.17 to 4.48)
Manager time saved per week
90-120 Minutes
Task completion rate increased
50.3% β¬οΈ (From 44.44% to 94.74%)