Turbocharging Manager Efficiency with Priorities

Turbocharging Manager Efficiency with Priorities

2023 - 2024

🀠 Design lead

Website

At Amazon’s fulfillment centers, managers were overwhelmed by scattered tools and noisy system-generated signals β€” making it hard to engage meaningfully with their teams.

While redesigning Engage, I simplified the landing and profile experience with a unified conversation framework, smarter filters, and cleaner insights β€” helping managers focus less on chasing data, and more on connecting with their people.

Outcome

CSAT

7.5% ⬆️ (4.17 to 4.48)

Manager time saved per week

90-120 Minutes

Task completion rate increased

50.3% ⬆️ (From 44.44% to 94.74%)

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All rights reserved. Made with heart & a ton of tea!

All rights reserved.

Made with heart & a ton of tea!